> ## Documentation Index
> Fetch the complete documentation index at: https://bettertickets.gg/llms.txt
> Use this file to discover all available pages before exploring further.

# Rules

> Acceptable use rules for better tickets: what's not allowed when opening tickets, applying, or interacting with staff through the bot.

These rules apply on top of Discord's own [Terms of Service](https://discord.com/terms) and [Community Guidelines](https://discord.com/guidelines), and on top of whatever rules your server's staff set. Server admins can enforce these however fits their community; the bot itself blocks some of these outright (noted below).

## Tickets

* Don't open multiple tickets for the same issue to get faster attention - a category's open-ticket limit exists for a reason.
* Don't use ticket channels to harass staff or other members.
* Don't try to reopen a ticket you were removed from, or add yourself back to one, by asking another member to `/add` you without staff approval.
* Don't attempt to evade jail by opening tickets in categories linked to jail - the bot blocks this for everyone except staff using `/jail` or `/escalate`.

## Applications

* Answer questions honestly. Staff can deny (and blacklist, via role configuration) applicants who submit obviously false or spam answers.
* Don't submit repeated applications to get around a denial cooldown - the bot enforces this automatically per category.
* Don't put prompt-injection-style content, formatting exploits, or excessive template tags (like repeating `{{qa}}`) in free-text answers to try to break the review message. The bot guards against some of this, but doing it anyway is still a rule violation.

## Staff

* Don't claim tickets or review applications you don't intend to act on, blocking others from picking them up.
* Don't jail a member without a genuine reason - `/jail` requires one, and abusing it is a staff conduct issue for your server to handle.
* Don't use `/bot` (nickname/avatar/bio/banner) to impersonate another user, staff member, or the bot's original identity in a misleading way.

## General

* Don't attempt to exploit bugs in the bot to bypass premium tier limits, permission checks, or category restrictions. Report them to us in our [support server](https://discord.gg/z3T7f7KftG) instead.
* Don't use the bot's transcript or verification tools to fabricate or misrepresent a conversation that didn't happen.

Violating these rules can result in your server losing access to specific features, or the bot being removed from your server entirely, per the [Terms of Service](/docs/legal/terms).