> ## Documentation Index
> Fetch the complete documentation index at: https://bettertickets.gg/llms.txt
> Use this file to discover all available pages before exploring further.

# Prefixes

> Set up custom message-command prefixes for better tickets with /prefix add, /prefix delete, and /prefix list, and how message commands relate to slash commands.

Every command in this documentation works as a slash command (typing `/` in Discord). Most of them also work as a plain message - type a prefix followed by the command name, like `!ping`, and the bot responds the same way it would to `/ping`. The default prefix is `!`, and your server can add its own on top of (not instead of) the default.

This is useful if your staff are used to prefix-based bots, or if you want a faster way to type common commands without going through Discord's slash-command autocomplete.

### `/prefix add`

Adds a custom prefix your server can use in addition to the default `!`.

<ParamField path="prefix" type="string" required>
  The prefix to add (max 10 characters). Can be more than one character, e.g. `tix!`.
</ParamField>

### `/prefix delete`

Removes a prefix from your server's list. This only removes prefixes you've added - the default `!` isn't affected and always keeps working even if your server has no custom prefixes at all.

<ParamField path="prefix" type="string" required>
  The prefix to remove. Autocompletes from your server's current list.
</ParamField>

### `/prefix list`

Shows every prefix currently active on your server. If you haven't added any custom ones, this just shows the default `!`.

<Note>
  How many custom prefixes a server can add at once scales with its premium tier. See the [FAQ](/docs/faq) for the exact limit.
</Note>