> ## Documentation Index
> Fetch the complete documentation index at: https://bettertickets.gg/llms.txt
> Use this file to discover all available pages before exploring further.

# Why better tickets

> What concretely differs between better tickets and a typical Discord ticket bot: dashboard-first configuration, signed transcripts, a free tier that isn't a demo, and built-in per-command permissions.

This page is for evaluating better tickets against other Discord ticket bots, not for setup, see [Quickstart](/docs/quickstart) for that. Every claim below links to the page that backs it, nothing here is marketing copy.

## Configuration lives on a dashboard, not in command flags

Most ticket bots configure a category through a sequence of slash commands and modals, one flag or subcommand per setting. Here, creating a category, setting staff roles, channels, questions, permissions and voice options all happen on the [web dashboard](https://dashboard.bettertickets.gg/), see [Ticket settings](/docs/tickets/settings), including sending the panel itself through the dashboard's [Message builder](/docs/messages/builder) rather than a command.

This isn't unique to tickets. [Applications](/docs/applications/overview), [jail](/docs/tickets/jail), [leveling](/docs/leveling/overview) and [roleplay](/docs/roleplay/overview) all use the same dashboard, so a server doesn't end up running one bot for tickets and separate bots for applications, leveling and moderation-adjacent jail handling.

## Transcripts are signed, not just archived

Closing a ticket generates an HTML transcript and signs it the moment it's created. Running [`/verify`](/docs/tickets/commands#verify) on that file later confirms whether it's genuinely unmodified since closing, been edited, or never came from this bot at all. Most ticket bots archive a transcript; this one lets anyone check it hasn't been altered after the fact.

## Command permissions aren't just Discord's

Discord's own permission system only gates a command server-wide, by role. [Command permissions](/docs/advanced/commands) adds required roles, required channels (or whole categories), a Discord permission on top of the command's own default, and a per-user cooldown, scoped to a single command or a whole module, from the dashboard. No separate permissions bot needed to say "only these roles, only in this channel, once every 10 minutes."

## The free tier runs every feature, not a trimmed preview

Tickets, applications, jail, leveling and roleplay all work with their full mechanics for free, see [Premium](/docs/premium). Upgrading raises numeric limits, category counts, role list lengths, question counts, and unlocks cosmetic fields like channel name templates and rank card backgrounds. It doesn't unlock a feature that was disabled before, and downgrading later doesn't delete anything already configured, see the [FAQ](/docs/faq#what-happens-to-a-category-over-the-tier-limit).

## Jail is the ticket system, not a bolted-on module

Jailing a member opens a private channel for them in a dedicated category, uses the same claim/close/transcript flow as a support ticket, and can be escalated into or out of like any other category. See [Jail](/docs/tickets/jail). There's no separate punishment-log feature with its own, different UI to learn.

## A real message builder and webhook sender, not just ticket/application panels

The dashboard's [Message builder](/docs/messages/builder) composes and sends any Discord message: text, embeds, image galleries, buttons, select menus, sent as the bot or through a webhook with a custom name and avatar. It replaces `/ticket send` and `/application send`, but works for arbitrary announcements too, no separate webhook tool or bot needed.

## Every command works identically as `!` or `/`

Slash and prefix commands run the same code, not a stripped-down prefix fallback, see the [FAQ](/docs/faq#do-slash-and-prefix-commands-do-the-same-thing). The handful that don't (like `/ticket send`, deprecated in favor of the dashboard) are called out explicitly wherever they come up.

## What this isn't

better tickets is a ticket, application, jail, leveling and roleplay bot. It doesn't do general moderation, auto-mod, anti-raid, or reaction roles, if a server needs those, they'll come from a separate bot. Everything above is scoped to what's actually documented on this site, not a claim about features that don't exist yet.


## Related topics

- [Better tickets discord bot](/index.md)
- [Introduction](/docs/introduction.md)
- [FAQ](/docs/faq.md)