# better tickets

> A discord tickets and applications bot built right. Add and enjoy it for free.

## Docs

- [Commands](https://bettertickets.gg/docs/applications/commands.md): The full command reference for better tickets applications: category management, applying, and reviewing, with what each command does, who can run it, and every option it takes.
- [Overview](https://bettertickets.gg/docs/applications/overview.md): How application categories work in better tickets: creating and editing a category, the apply-to-decision lifecycle, reapply eligibility rules, and reviewer roles.
- [Settings](https://bettertickets.gg/docs/applications/settings.md): Every page in the /application edit menu explained in detail: General, Roles, Channels, and Questions, and what each individual field means.
- [FAQ](https://bettertickets.gg/docs/faq.md): Answers to common better tickets questions: premium tier limits, staff permissions vs. server roles, transcript verification, jail access, and what happens when a category is over its limit.
- [Introduction](https://bettertickets.gg/docs/introduction.md): The core concepts behind better tickets: categories, staff roles, premium tiers, and jail, and how they fit together across the bot.
- [Privacy Policy](https://bettertickets.gg/docs/legal/privacy.md): What data better tickets collects, how it's stored, how long it's kept, and who it's shared with.
- [Rules](https://bettertickets.gg/docs/legal/rules.md): Acceptable use rules for better tickets: what's not allowed when opening tickets, applying, or interacting with staff through the bot.
- [Terms of Service](https://bettertickets.gg/docs/legal/terms.md): The terms that apply to using better tickets in your Discord server.
- [Premium](https://bettertickets.gg/docs/premium.md): better tickets premium pricing.
- [Quickstart](https://bettertickets.gg/docs/quickstart.md): Invite better tickets, create your first ticket category, configure its roles and channels, and send the panel - live in five steps, explained end to end.
- [Configuration](https://bettertickets.gg/docs/settings/configuration.md): Server-wide better tickets settings that live outside individual categories: /config jail and /bot, what each does, and who can run them.
- [Prefixes](https://bettertickets.gg/docs/settings/prefixes.md): Set up custom message-command prefixes for better tickets with /prefix add, /prefix delete, and /prefix list, and how message commands relate to slash commands.
- [Commands](https://bettertickets.gg/docs/tickets/commands.md): The full command reference for better tickets: category management, everyday ticket handling, and jail, with what each command does, who can run it, and every option it takes.
- [Jail](https://bettertickets.gg/docs/tickets/jail.md): How better tickets' jail system works: linking a category to jail, configuring the jail role, and what /jail, /unjail, and /escalate actually do.
- [Overview](https://bettertickets.gg/docs/tickets/overview.md): How ticket categories work in better tickets: creating and editing a category, the open-to-close lifecycle, staff roles versus server permissions, and per-member open limits.
- [Settings](https://bettertickets.gg/docs/tickets/settings.md): Every page in the /ticket edit menu explained in detail: General, Roles, Channels, Voice channels, and Questions, and what each individual field means.
- [Variables](https://bettertickets.gg/docs/variables.md): How the bot's templating syntax works, the {{random: ...}} tag, and which variables are available in each message you can customize.
- [Better tickets discord bot](https://bettertickets.gg/index.md): better tickets is a Discord bot for support ticket categories, staff application forms, and a built-in jail system, configured entirely through interactive Discord menus.