> ## Documentation Index
> Fetch the complete documentation index at: https://bettertickets.gg/llms.txt
> Use this file to discover all available pages before exploring further.

# Premium

> better tickets premium pricing.

better tickets has three tiers, **Free**, **Plus**, and **Max**. Upgrading raises limits and unlocks a handful of fields that are otherwise locke. It never removes functionality, and downgrading never deletes anything you've already configured (see the [FAQ](/docs/faq#what-happens-to-a-category-thats-over-the-tier-limit) for exactly what happens to a category over its new limit).

**Activating premium**:
To activate or switch premium, use `/premium activate` command to switch or activate a premium in a guild the bot is in.

<div className="grid gap-4 sm:grid-cols-2 my-6">
  <div className="rounded-2xl border border-gray-200 dark:border-zinc-800 p-6 flex flex-col">
    <Icon icon="circle" size={22} className="text-gray-400 dark:text-zinc-500" />

    <h3 className="mt-3 text-lg font-semibold text-gray-900 dark:text-zinc-50">Free</h3>

    <div className="mt-1 flex items-baseline gap-1">
      <span className="text-3xl font-bold text-gray-900 dark:text-zinc-50">\$0</span>
      <span className="text-sm text-gray-500 dark:text-zinc-500">forever</span>
    </div>

    <p className="mt-2 text-sm text-gray-500 dark:text-zinc-500">Everything you need to run tickets and applications. No card required.</p>

    <ul className="mt-4 space-y-2 text-sm text-gray-600 dark:text-zinc-400">
      <li>3 ticket categories</li>
      <li>1 application category</li>
      <li>Up to 2 staff roles per ticket category</li>
      <li>1 ping role per ticket category</li>
      <li>Up to 2 assign / required / denied roles per ticket category</li>
      <li>Up to 2 staff / assign / remove / blacklisted roles per application category</li>
      <li>1 ping role per application category</li>
      <li>5 questions per application category (5 options per select question)</li>
      <li>2 custom command prefixes</li>
    </ul>
  </div>

  <div className="rounded-2xl border-2 border-[#5865F2] p-6 relative flex flex-col">
    <span className="absolute -top-3 left-6 rounded-full bg-[#5865F2] px-3 py-0.5 text-xs font-semibold text-white">Most popular</span>

    <Icon icon="zap" size={22} className="text-[#5865F2]" />

    <h3 className="mt-3 text-lg font-semibold text-gray-900 dark:text-zinc-50">Plus</h3>

    <div className="mt-1 flex items-baseline gap-1">
      <span className="text-3xl font-bold text-gray-900 dark:text-zinc-50">\$3.99</span>
      <span className="text-sm text-gray-500 dark:text-zinc-500">/ month USD</span>
    </div>

    <p className="mt-2 text-sm text-gray-500 dark:text-zinc-500">For servers with a real staff team and more than one or two categories to manage.</p>

    <ul className="mt-4 space-y-2 text-sm text-gray-600 dark:text-zinc-400 flex-1">
      <li>6 ticket categories</li>
      <li>3 application categories</li>
      <li>Up to 5 staff roles per ticket category</li>
      <li>3 ping roles per ticket category</li>
      <li>Up to 4 assign / required / denied roles per ticket category</li>
      <li>Up to 4 staff / assign / remove / blacklisted roles per application category</li>
      <li>3 ping roles per application category</li>
      <li>8 questions per application category (10 options per select question)</li>
      <li>4 custom command prefixes</li>
      <li>Custom <a href="/docs/tickets/settings#channels">ticket channel name templates</a></li>
      <li>Custom <a href="/docs/applications/settings#general">application submission messages</a> and reapply cooldowns</li>
      <li>Configurable <a href="/docs/tickets/settings#voice-channels">voice-channel request cooldown</a></li>
    </ul>

    <a href="https://buy.polar.sh/polar_cl_XmDwwn7kmkxNMrTH8V5N5iwAFjA4RzTazQKky0tro0P" target="_blank" className="mt-6 inline-flex justify-center rounded-lg bg-[#5865F2] px-4 py-2 text-sm font-semibold text-white no-underline hover:bg-[#4752C4] transition-colors">
      Subscribe to Plus
    </a>
  </div>

  <div className="rounded-2xl p-6 text-white flex flex-col sm:col-span-2 sm:w-[calc(50%-0.5rem)] sm:mx-auto" style={{background: "linear-gradient(135deg, #4752C4, #9B59E8)"}}>
    <Icon icon="crown" size={22} className="text-white" />

    <h3 className="mt-3 text-lg font-semibold">Max</h3>

    <div className="mt-1 flex items-baseline gap-1">
      <span className="text-3xl font-bold">\$4.99</span>
      <span className="text-sm text-white/70">/ month USD</span>
    </div>

    <p className="mt-2 text-sm text-white/80">The highest limits better tickets offers, plus full control over how the bot presents itself in your server.</p>

    <ul className="mt-4 space-y-2 text-sm text-white/90 flex-1">
      <li>8 ticket categories</li>
      <li>5 application categories</li>
      <li>Up to 7 staff roles per ticket category</li>
      <li>5 ping roles per ticket category</li>
      <li>Up to 6 assign / required / denied roles per ticket category</li>
      <li>Up to 6 staff / assign / remove / blacklisted roles per application category</li>
      <li>5 ping roles per application category</li>
      <li>12 questions per application category (15 options per select question)</li>
      <li>6 custom command prefixes</li>
      <li>Everything in Plus</li>
      <li><a href="/docs/settings/configuration" className="underline">`Custom branding`</a> a custom nickname, avatar, bio and banner for this server only</li>
    </ul>

    <a href="https://buy.polar.sh/polar_cl_XmDwwn7kmkxNMrTH8V5N5iwAFjA4RzTazQKky0tro0P" target="_blank" className="mt-6 inline-flex justify-center rounded-lg bg-white px-4 py-2 text-sm font-semibold text-[#4752C4] no-underline hover:bg-white/90 transition-colors">
      Subscribe to Max
    </a>
  </div>
</div>

<Note>
  "Premium" fields (like channel name templates) unlock on **either** Plus or Max. `/bot` is the one **Max-only** field. Plus isn't enough for that specific one. See the [FAQ](/docs/faq#what-do-the-premium-tiers-change) for how every other field is labeled.
</Note>

## Which tier do I need?

* **Free** is enough if you're running a single support category, maybe one application category and a small staff team.
* **Plus** makes sense once you're splitting tickets across a few categories (support, reports, appeals) or want your ticket channels and application messages to actually match your server's branding.
* **Max** is for servers running tickets and applications at scale the largest teams, the most categories, and full control over the bot's per-server identity with `/bot`.

Nothing is locked in. See [What happens to a category that's over the tier limit?](/docs/faq#what-happens-to-a-category-thats-over-the-tier-limit) if you're deciding whether to downgrade later.