Discord ticket panel ideas and message templates

A good Discord ticket panel tells members what tickets are for, what to have ready and how fast to expect a reply, then gives them one obvious thing to click. Below are copy-ready panel messages for common ticket types, followed by layout advice for buttons, select menus and intake questions.

What every panel needs

1. A clear title, such as "Need help?" rather than "Tickets".
2. One or two lines on what it's for.
3. What to have ready, like an order number or a screenshot.
4. Expected reply time. Even "usually within a few hours" cuts down on pings.
5. One button or menu option per ticket type, labeled with a verb.

Panel message templates

General support

## Need help?
Open a ticket and our support team will reply as soon as they can,
usually within a few hours.
 
**Before you open one:** check the FAQ channel, and have any screenshots ready.
 
-# Please don't DM staff for support. Tickets keep everything in one place.

Button: Open a ticket

Reports

## Report a member
Seen someone breaking the rules? Tell us privately here.
 
Include **who**, **what happened** and **a message link or screenshot**.
Reports are only visible to the moderation team.

Button: Report a member

Appeals

## Appeal a punishment
Think a warning, timeout or jail was a mistake? Open an appeal.
 
Tell us what happened and why you think it should be reversed.
A staff member who wasn't involved will review it.

Button: Start an appeal

Store or billing

## Order and billing help
Questions about a purchase? We'll sort it out.
 
Have your **order number** and **the email you paid with** ready.
Never post card details or passwords.

Button: Get billing help

Partnerships

## Partner with us
Want to collaborate? Tell us about your community.
 
We'll ask for your server's invite, size and what you have in mind.

Button: Request a partnership

One panel, several ticket types

## How can we help?
Pick the option that fits best. Not sure? Choose General support.
 
🛠️ **General support** - questions and problems
🚩 **Report** - rule breaks and safety concerns
⚖️ **Appeal** - challenge a punishment

Use one button per option, or a select menu with a description for each.

Buttons or a select menu?

Ask the right questions up front

Intake questions save a round of back-and-forth. Keep them to what staff need to start:

• Support: What do you need help with? What have you tried?
• Reports: Who are you reporting? Paste a message link or attach a screenshot.
• Appeals: What was the punishment? Why should it be reversed?
• Billing: What's your order number?

Discord forms hold up to five questions, so pick the ones that matter.

Design tips

• Match your server's colors. Pick the panel's accent with the Discord color picker.
• Keep the panel channel read-only, so the panel stays at the bottom.
• Label buttons with verbs: "Open a ticket", not "Ticket".
• Add opening hours if you don't have staff around the clock.
• Test as a member, not as an admin, before announcing it.

Build a panel in Better Tickets

In Better Tickets, each ticket type is a category with its own staff roles and questions. To make the panel, open the message builder, write the message, add a Buttons/menu block and point each button or menu option at a category. You can preview it live, send it as the bot or as a webhook, and edit the same message later.

Ticket questions can be short or long text, numbers, select menus, user, role or channel pickers, or file uploads, so a report form can ask for a screenshot directly. If your team keeps hours, a category's schedule blocks new tickets outside them and shows a message you write. The quickstart gets a first panel live in about five minutes.