Quick answers to the questions that come up most in the support server. For setup help, start with the ticket bot quickstart. If your question isn't here, ask in the support server.
Frequently asked questions
Why can't I claim, close, accept or deny something?
It's almost always the category's staff roles, not Discord permissions. These actions are limited to the staff roles set on that category's dashboard page. Being an admin only bypasses this if your role has the Administrator or Manage Server permission; a custom role named "Admin" without them won't. Staff roles are also per category, so staff on support aren't automatically staff on reports.
What does /verify check?
Every transcript is signed when it's generated. /verify checks an uploaded .html transcript against that signature and tells you whether it's unmodified, edited since it was created, or was never signed (so it probably didn't come from this bot).
Can members open a ticket in a jail-linked category?
No, and neither can staff through the normal flow. Only /jail and /escalate with the jail category can put a ticket there. See the jail docs.
Do slash commands and prefix commands do the same thing?
Yes. /ping and !ping run the same code. A few commands that need Discord's own UI, such as /ticket send, are slash-only. See custom prefixes.
What happens if I add more roles or triggers than a setting allows?
The dashboard refuses to save and tells you which field is over its limit, so nothing is half-applied. Remove an entry from that field and save again.
Is Better Tickets free?
Yes. You can invite the bot and use tickets, claiming, transcripts, staff applications, jail, leveling and roleplay without paying. Premium raises limits and adds a few extra customizations.