These Terms of Service ("Terms") govern your use of the better tickets Discord bot (bettertickets.gg) ("the bot", "we", "us"). By adding the bot to a server or interacting with its commands, you agree to these Terms on behalf of yourself and, if you're a server admin, on behalf of your server.
The service
better tickets provides Discord ticket management, staff application forms and jail functionality, configured by server admins through slash commands and a web dashboard. Some functionality may be limited by a server's premium tier, see Premium.
Eligibility
You must meet Discord's own minimum age and account requirements to use the bot, since it operates entirely within Discord. Server admins are responsible for configuring the bot in line with Discord's Terms of Service and Community Guidelines.
Acceptable use
Don't use the bot to violate Discord's rules, harass other users, evade jail or moderation action, or abuse the ticket/application systems (spam applications, exploit bugs to bypass limits, etc.). See Rules for a fuller list. We may restrict or block access to the bot for accounts or servers that violate these Terms.
Server admin responsibilities
Server admins who configure the bot (roles, categories, questions) are responsible for that configuration and for how their staff use it. We aren't responsible for decisions your staff make using the bot's tools (accepting/denying applications, jailing members, closing tickets).
Premium tiers
Some features and limits scale with a server's premium tier. What each tier includes is listed on Premium.
- Premium is a subscription bought through the dashboard. Payments are processed by Polar, and Polar's own terms apply to the payment itself.
- A subscription renews each billing period until you cancel it. You can cancel any time from the dashboard's Premium page, and premium stays active until the end of the period you've paid for.
- Premium belongs to the account that bought it and applies to one server at a time, which you choose and can change.
- When premium ends, your configuration is kept, but limits and premium-only features go back to the free plan, as described on Premium.
No warranty
The bot is provided "as is", without warranty of any kind. We don't guarantee uninterrupted availability and functionality may change over time.
Limitation of liability
To the extent permitted by law, we aren't liable for indirect, incidental, or consequential damages arising from your use of the bot, including lost data (tickets, transcripts, or application records) or moderation actions taken through it.
Termination
We may suspend or terminate the bot's access to your server, or your access to specific features, if we believe these Terms have been violated.
Changes to these Terms
We may update these Terms from time to time. Continued use of the bot after a change means you accept the updated Terms.
Contact
Questions about these Terms can be sent to our support server or support@bettertickets.gg.