Better Tickets is free to use. Premium raises limits and unlocks a few extra customizations. There are two tiers, Plus and Max, and premium belongs to your Discord account: you buy it once and choose which server it powers.
What premium unlocks
Every server gets the Free column. Premium raises a server's limits to the Plus or Max column. The dashboard's Premium page shows the same table with your server's current tier highlighted.
| Limit | Free | Plus | Max |
|---|---|---|---|
| Ticket categories | 4 | 10 | 14 |
| Per-user open ticket limit | 15 | 25 | 50 |
| Staff roles per category | 3 | 8 | 11 |
| Ping roles per category | 2 | 5 | 8 |
| Assign / required / denied roles per category | 3 | 6 | 9 |
| Allowed / disabled roles per button | 1 | 3 | 5 |
| Transcript length (messages) | 400 | 600 | 1000 |
| Auto-jail triggers | 3 | 6 | 10 |
| Application categories | 3 | 6 | 9 |
| Questions per application | 11 | 15 | 21 |
| Level rewards | 5 | 9 | 15 |
| Command permission rules | 10 | 25 | 40 |
| Custom prefixes | 3 | 6 | 9 |
Plus and Max also unlock:
- Staff Hub: team activity, ranks and trials, strikes, leave, alerts and a weekly report
- Custom ticket channel name templates
- A configurable voice channel request cooldown
- Custom application submission messages and reapply cooldowns
- Custom rank card backgrounds, and letting members set their own
- A custom roleplay message, footer and embed color
- Custom command cooldowns
- Faster application DM delivery
Max only: a custom bot nickname, avatar, bio and banner for your server, with /bot or on the dashboard.
Subscribe
Open the Premium page
Log in to the dashboard, pick your server, and open Premium.
Pick a tier
Click Subscribe to Plus or Subscribe to Max. Checkout opens on top of the page. Payments are handled by Polar; Better Tickets never sees your card details.
Activate it
After paying, the Your premium card shows your tier within a few seconds. Click Activate in this server to apply it to the server you're viewing.
Checkouts started from the dashboard are linked to your Discord account automatically.
Bought premium somewhere else?
If you paid through a shared checkout link instead of the dashboard, link the purchase by email. Your Discord account's email must be verified on Discord and must be the same one you used at checkout. Log out of the dashboard and back in once, then open Premium. If a matching purchase is found, click Link to my account.
Activate or move premium
Premium powers one server at a time. You need the Manage Server permission in a server to activate premium there.
- On the dashboard: open that server's Premium page and click Activate in this server.
- In Discord: run
/premium activatewith the server's ID.
Activating on a different server moves your premium there, and the previous server goes back to the free plan. If a server already has premium from someone else, it can't be activated there again.
Manage or cancel
On the Premium page, click Manage subscription to change your plan, update your payment method, or cancel.
- Cancelling keeps premium until the end of the period you've already paid for. You can undo a cancellation before then.
- Upgrading or downgrading applies the new tier's limits straight away.
- If a payment fails, premium stays on while the payment is retried, for up to 3 days after the paid period ends.
When premium ends
Nothing you've set up is deleted. When a server goes back to the free plan, or from Max to Plus:
- Anything over the free limits stays saved but stops working. For example, with 6 ticket categories on the free plan, the oldest 4 keep working and the rest show an Inactive badge. Existing tickets and applications in an inactive category can still be finished, but nothing new can be opened there. The same applies to role lists, rewards, questions and prefixes.
- Restrictions are never loosened. Denied roles, blacklists and ignored channels keep working in full.
- Premium-only customizations fall back to the defaults, such as channel name templates, custom messages and cooldowns.
- Max's custom bot nickname, avatar, bio and banner are reset.
Subscribe again and everything comes back automatically, with no reconfiguration.
Support server roles
Subscribers also get a Plus or Max role in our support server. The role follows your subscription and is removed when it ends. Leaving the support server doesn't affect premium you pay for.